Shipping Policy
Order Processing
Orders are typically processed within [3] business days (excluding weekends and holidays) after receiving full payment. Processing times may vary depending on the availability of items and any customization requested.
Two-Leg Shipping
All orders are first shipped from our warehouse to our distribution hub. For international orders being shipped outside the United States, customs and importation documentation is processed at this location.
During this stage, you may receive a tracking notification showing your order as “Delivered”. This status indicates that your order has been delivered to our distribution hub and does not mean that it has been delivered to your final shipping address.
Once your order has been processed at our distribution hub, you will receive a separate DHL Express tracking number for final delivery to your nominated shipping address.
Shipping Rates
Shipping rates are calculated based on the weight of the package, shipping method selected, and destination address. You can view the shipping cost for your order during the checkout process before finalizing your purchase.
World Coverage
We are proud to offer worldwide shipping coverage, ensuring that customers from all corners of the globe can enjoy our products. Please see “Shipping Coverage” link for further details.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track the status of your shipment by clicking on the tracking link provided in the email or by logging into your account on our website.
International Shipping
We ship to customers around the world with transparent, all-inclusive pricing.
For eligible international destinations, all applicable import duties, taxes, and customs clearance charges are included in the total price displayed at checkout. This means the amount you pay during checkout is the full amount payable to RevRunners for your order, and you should not be required to pay any additional import duties or taxes upon delivery.
If you experience any customs-related issues, are contacted by a customs authority, or are asked to provide additional information or make any payment before your shipment can be released, please contact RevRunners immediately before taking any action. Our team will work with you and our shipping partners to investigate the issue and assist in resolving it as quickly as possible.
If you have any questions regarding international shipping or delivery to your country, please contact our team before placing your order and we'll be happy to assist.
Shipping Restrictions
Please note that certain items may be subject to shipping restrictions due to size, weight, or shipping regulations. Additionally, we may be unable to ship to certain destinations due to legal or logistical constraints. If your order is affected by any shipping restrictions, we will notify you promptly and provide alternative options if available.
Delivery Issues
If you encounter any issues with the delivery of your order, such as non-delivery, damaged items, or missing packages, please contact our customer service team as soon as possible. We will work with the carrier to resolve the issue and ensure that you receive your order in a timely manner.
Change of Address
If you need to change the shipping address for an order that has already been placed, please contact our customer service team immediately. We will make every effort to update the shipping address before the order is shipped, but we cannot guarantee that changes can be made after the order has been processed.
Questions or Concerns
If you have any questions or concerns about our shipping policy, please contact our customer service team for assistance. We are here to help and ensure that your shopping experience with us is enjoyable and hassle-free.
REVRUNNERS PTY LTD
ABN 87 666 596 676
PO Box 264 CASTLE HILL SYDNEY NSW 1765