Shipping Policy
RevRunners provides domestic and international shipping through our network of suppliers, distribution partners and freight providers.
This Shipping Policy should be read together with our Terms & Conditions.
1. Order Processing
Stocked orders are typically processed within approximately 3 business days after receiving cleared payment, excluding weekends and public holidays.
Processing times may vary depending on product availability, supplier location, order volume, payment or fraud verification requirements and any customisation required.
Special-order, backorder, preorder and made-to-order products are not subject to the standard 3-business-day processing timeframe and are instead subject to the applicable supplier, manufacturer or production lead time.
Where an order contains products with different availability or fulfilment requirements, processing and dispatch timeframes may vary.
2. Two-Leg Shipping
RevRunners operates an international distribution network and many orders are transported using a two-leg shipping process.
Where this process applies, the order is first transported from its origin warehouse or supplier to our distribution hub.
For products being exported internationally, relevant shipping, customs and importation documentation may be processed as part of this stage.
First Tracking Number
During the first stage of shipping, you may receive tracking information showing your order as “Delivered”.
Where the tracking relates to the first leg of our distribution process, this status means the shipment has been delivered to our distribution hub.
It does not mean that your order has been delivered to your nominated final delivery address.
Final DHL Express Tracking
Once your order has been processed through our distribution hub and prepared for final delivery, you will generally receive a separate DHL Express tracking number.
This second tracking number relates to delivery from our distribution network to your nominated shipping address.
Depending on the product, origin and destination, alternative freight providers may be used where required.
3. Shipping Methods & Delivery Timeframes
RevRunners primarily uses DHL Express for final delivery together with other approved freight and logistics providers where appropriate.
The freight provider used may vary according to the size, weight and type of product, its origin, the delivery destination and other logistical requirements.
All processing, dispatch and delivery timeframes provided by RevRunners are estimates unless expressly stated otherwise.
Actual delivery times may be affected by circumstances including carrier delays, customs processing or inspections, weather events, public holidays, remote-area delivery schedules, industrial action, transport disruptions and other circumstances outside RevRunners' reasonable control.
RevRunners will make reasonable efforts to assist where a delivery experiences an abnormal delay.
Nothing in this section affects any rights available to you under applicable law where goods are not supplied within a reasonable time.
4. Shipping Rates
Shipping charges are calculated according to factors including the weight and dimensions of the product, shipping method, product origin, destination address and applicable logistics requirements.
The applicable shipping charge will be displayed during checkout before you finalise your purchase.
For unusually large, heavy or restricted products, additional freight arrangements may occasionally be required. If an order cannot be shipped using the method calculated at checkout, RevRunners will contact you before proceeding.
5. Worldwide Shipping Coverage
RevRunners ships products to a wide range of destinations around the world.
Our international distribution network allows customers in Australia and many overseas markets to purchase products sourced from leading manufacturers and suppliers.
Shipping availability depends on the product, destination, carrier availability and applicable legal or logistical restrictions.
Please refer to our Shipping Coverage page for further information regarding supported destinations.
6. Order Tracking
Once your order has entered the shipping network, you will receive tracking information where available.
You can monitor your shipment using the tracking link contained in your shipping notification.
Due to our international distribution network, an order may receive more than one tracking number during its journey.
For example, the first tracking number may relate to movement from the origin warehouse to our distribution hub. A second tracking number may then be issued for final delivery to your nominated address.
Tracking information is generated by third-party freight providers and may not always update in real time.
If your first tracking number shows “Delivered” but you have not received the product, please check whether the shipment has been delivered to our distribution hub and is awaiting processing for its final delivery leg.
7. International Shipping, Duties & Taxes
RevRunners ships to customers around the world with transparent, all-inclusive pricing for eligible destinations.
For eligible international destinations, applicable import duties, taxes and customs clearance charges are included in the total price displayed at checkout.
This means that the amount paid during checkout is intended to represent the full amount payable to RevRunners for your order, and you should not ordinarily be required to pay additional import duties or taxes upon delivery.
If you experience a customs-related issue, are contacted by a customs authority or freight provider, or are unexpectedly requested to provide additional information or make a customs, duty or tax payment before your shipment can be released, please contact RevRunners at admin@revrunners.com.au before making payment where reasonably possible.
We will work with our shipping and logistics partners to investigate the issue.
Customers remain responsible for ensuring that products they purchase can lawfully be imported, possessed, installed and used in their destination country.
If you are unsure about international shipping to your country, please contact RevRunners before placing your order.
8. Shipping Restrictions
Certain products may be subject to shipping restrictions because of their size, weight, dangerous-goods classification, freight-provider requirements, manufacturer restrictions, customs regulations or other legal or logistical constraints.
RevRunners may also be unable to ship particular products to certain countries, territories or addresses.
If your order is affected by a shipping restriction, we will contact you and provide alternative options where reasonably available.
If RevRunners is unable to supply or deliver an affected product, any refund or other remedy will be handled in accordance with our Terms & Conditions and applicable law.
9. Freight Damage & Shipment Shortages
If an order arrives damaged, incomplete or visibly affected during transit, please contact RevRunners as soon as reasonably possible.
Where possible, we request that visible freight damage or shipment shortages are reported within 24 hours of delivery.
Prompt reporting assists us in lodging and investigating claims with freight carriers, suppliers and insurers.
The 24-hour reporting request is intended to assist the freight-claim process and does not remove, restrict or replace any rights you may have under the Australian Consumer Law.
When reporting freight damage or missing items, please provide your order number together with clear photographs of:
Outer packaging: showing the overall condition of the carton or package.
Inner packaging: including protective material and how the product was packed.
Shipping label: showing the applicable tracking and shipment information.
Affected product: clearly showing any damage.
Missing or damaged components: including any hardware, accessories or parts affected.
Video may also be requested where this would assist with assessing the issue.
Please retain all cartons, protective materials, packaging and shipping labels until RevRunners confirms they are no longer required.
A freight provider may require the packaging to be retained for inspection.
Do not discard a damaged product or its packaging before contacting RevRunners.
10. Lost, Missing or Delayed Deliveries
If your tracking information indicates an abnormal delay, possible loss, incorrect delivery or another delivery issue, please contact RevRunners as soon as possible at admin@revrunners.com.au.
RevRunners will make reasonable enquiries with the relevant freight provider and assist with the investigation.
Carrier investigations and freight claims may require additional time to complete, particularly for international shipments.
Investigation timeframes are determined by the relevant freight provider and may vary depending on the circumstances and destination.
Nothing in this section limits any right or remedy available under applicable law.
11. Change of Delivery Address
If you need to change the shipping address after placing an order, please contact RevRunners immediately at admin@revrunners.com.au.
We will make reasonable efforts to update the address before the order is dispatched.
However, we cannot guarantee that an address can be changed once the order has entered processing, a shipping label has been generated, freight has been booked, the product has entered the freight network or the order has reached another stage where the address can no longer reasonably be amended.
Where a customer-requested address change results in a carrier reconsignment fee, redirection charge or additional freight cost, that cost may be payable by the customer where permitted by law.
Customers are responsible for checking that their shipping information is accurate before submitting an order.
12. Delivery Issues
If you encounter an issue with delivery, including non-delivery, abnormal delay, damage, missing packages or incorrect tracking information, please contact RevRunners as soon as possible.
We will work with the relevant carrier, supplier or logistics provider to investigate the issue and determine the appropriate next steps.
Please do not contact an international freight provider to authorise disposal, return, redirection or additional customs payment without first contacting RevRunners where reasonably possible, as doing so may affect our ability to assist with the shipment.
13. Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy available to you under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.
Our Shipping Policy, carrier procedures, notification requests and freight-claim processes operate in addition to those rights.
14. Questions or Concerns
If you have any questions regarding shipping, delivery, tracking, customs or your order, please contact us:
RevRunners
REVRUNNERS PTY LTD
ABN 87 666 596 676
Email: admin@revrunners.com.au
Website: https://revrunners.com.au/
Postal Address:
PO Box 264
Castle Hill, Sydney NSW 1765
Australia