Terms & Conditions
By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use https://revrunners.com.au/ if you do not accept all of the terms and conditions stated on this page please discontinue from using https://revrunners.com.au/services.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves.
All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Australia.
Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they, are taken as interchangeable and therefore as referring to same.
SHIPPING POLICY
Order Processing
Orders are typically processed within [3] business days (excluding weekends and holidays) after receiving full payment. Processing times may vary depending on the availability of items and any customization requested.
Shipping Methods and Delivery Timeframes
We offer several shipping methods within these thresholds:
Please note that delivery timeframes are estimates and are not guaranteed. Actual delivery times may vary due to carrier delays, customs clearance, weather conditions, or other unforeseen circumstances.
Shipping Rates
Shipping rates are calculated based on the weight of the package, shipping method selected, and destination address. You can view the shipping cost for your order during the checkout process before finalizing your purchase.
World Coverage
We are proud to offer worldwide shipping coverage, ensuring that customers from all corners of the globe can enjoy our products. Please see “Shipping Coverage” link for further details.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track the status of your shipment by clicking on the tracking link provided in the email or by logging into your account on our website.
Shipping Restrictions
Please note that certain items may be subject to shipping restrictions due to size, weight, or shipping regulations. Additionally, we may be unable to ship to certain destinations due to legal or logistical constraints. If your order is affected by any shipping restrictions, we will notify you promptly and provide alternative options if available.
International Shipping
For international orders, please be aware that customs duties, taxes, and fees may be imposed by the destination country. These additional charges are the responsibility of the recipient and are not included in the item price or shipping cost. Customs policies vary widely from country to country, so please contact your local customs office for more information.
Delivery Issues
If you encounter any issues with the delivery of your order, such as non-delivery, damaged items, or missing packages, please contact our customer service team as soon as possible. We will work with the carrier to resolve the issue and ensure that you receive your order in a timely manner.
Change of Address
If you need to change the shipping address for an order that has already been placed, please contact our customer service team immediately. We will make every effort to update the shipping address before the order is shipped, but we cannot guarantee that changes can be made after the order has been processed.
Questions or Concerns
If you have any questions or concerns about our shipping policy, please contact our customer service team for assistance. We are here to help and ensure that your shopping experience with us is enjoyable and hassle-free.
REFUND POLICY
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a refund or exchange within [5] days of receiving your order. Please note that certain items may be subject to additional return restrictions as outlined below.
Eligibility for Refunds
To be eligible for a refund or exchange, items must be unused, and in the same condition as when you received them. All original tags, labels, and packaging must be intact.
Non-Refundable Items
The following items are non-refundable and cannot be returned:
- Items marked as final sale or clearance;
- Personalized or customized items;
- Made to Order Items.
Return Process
To initiate a return or exchange, please contact our customer service team to obtain a return authorization and shipping instructions. You will be responsible for return shipping costs unless the return is due to our error or a defective product.
Refund Processing
Once your return is received and inspected, we will send you an email notification to confirm receipt of your returned item. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [3] business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to post to your account.
Exchanges
If you would like to exchange an item for a different size, colour, or style, please indicate your preference when contacting our customer service team. We will do our best to accommodate your request, subject to availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately for assistance. We will provide instructions for returning the item and will arrange for a replacement or refund as needed.
Late or Missing Refunds
If you have not received your refund within the expected timeframe, please check your bank account or credit card statement first. If the refund is still not reflected, please contact your bank or credit card company for further assistance. If you need additional help, please contact our customer service team for support.
Questions or Concerns
If you have any questions or concerns about our refund policy or need assistance with a return, please contact our customer service team for assistance. We are here to help and ensure that you have a positive shopping experience with us.
COLLECTION OF INFORMATION
PERSONAL INFORMATION WE COLLECT FROM YOU
We collect the following Categories of Personal Information:
Contact Information: your first and last name, shipping address, email address, phone number;
Other Identifying Information: social media usernames, IP address, commerce ID, order ID, passwords and other security information for authentication and access;
Payment Information: name, card issuer and card type, credit or debit card number, expiration date, CVV code, and/or billing address;
Information you may provide about a third party: name, surname, address and contact details of recipient for delivery of goods or services (such as sending a gift), if different from yours;
Employment Information: employment status or history, or your professional information;
Demographic Information: age, gender and date of birth;
Location Data: we may learn your geographic location through various technologies, including by collecting your IP address or other device information, which may depend on your device’s settings for location services;
Internet or Other Electronic Activity: your browsing history, including information about how you navigate within our services and which elements of our services you use the most;
Audio and Visual Information: your videos and photos that you choose to upload to our websites, social media, or otherwise share with us;
Commercial Information: products purchased or viewed on our websites and records and transcripts of communications with us, such as communications with our customer service team or through the chat feature on our websites;
Preference Information: preferences including information about the types of events and products you prefer, and physical characteristics such as your size, height, weight, or other information relevant to your apparel preferences if you voluntarily provide such information;
Sensitive Personal Information: in certain circumstances, we collect sensitive personal information, including precise geolocation data indicated by your mobile device or computer; and;
Inferences: inferences drawn from the categories described above in order to create a profile about you to reflect your preferences, characteristics, behavior and attitude; and
Video Data: We collect video data via security cameras we deploy in some of our retail stores and facilities.
WHAT SOURCES DO WE USE TO OBTAIN YOUR PERSONAL INFORMATION?
Directly From You
We collect contact, demographic, personal preference, and payment information directly from you. You may provide us with such information through our websites, in our stores, through our customer service representatives, at events, through mobile applications, through marketing efforts, including contests, sweepstakes and events, and through third parties, or any other way we interact with you.
From Third Parties
We collect your personal information from third parties, such as social media sites, data coops, and other third party data sources. We may collect your identifying information from Facebook, Instagram, TikTok, YouTube, Pinterest and X (formerly Twitter), such as your name, email address, age, gender, and location, in accordance with their terms of use and privacy policies. We may also receive demographic information about you from third party data sources to make our service and marketing efforts more efficient and personalized for you. We may also receive legal information from third parties, such as fraud checks or flags raised about your transactions, payment card refusals, suspected crimes, complaints and/or claims.
From Cookies and Similar Tracking Technologies
We (and our service providers) use cookies, web beacons (also known as "tracking pixels") and similar tracking technologies to automatically collect information about you when you interact with our online Services or emails, including information about your browsing and purchasing behavior. For example, we may collect information such as your browser type, operating system type or mobile device model, viewed webpages, links that are clicked, IP address, mobile device identifier or other unique identifier, websites visited before coming to our website, the amount of time you spend viewing or using our website, the number of times you return, or other click-stream or site usage data, and emails we send that you open, forward, or click through to our Site or any mobile apps. We also record your journey through our website, including the pages you visit, the movement of your mouse or pointer, and the keystrokes you type while using our services. This allows us to create a “session replay” of your visit to our site. We may combine this information with other information we collect about you and use it for various purposes, such as improving our websites and your online experience, understanding which areas and features of our sites are popular, counting visits, understanding campaign effectiveness, tailoring our communications with you, determining whether an email has been opened and links within the email have been clicked and for other internal business purposes. For more information about cookies and how to disable them, please see the “Cookies” section below.
Personal Information We Derive
We may derive personal information or draw inferences about you based on the other types of personal information we collect. For example, we may infer your location based on your IP address, or that you are interested in purchasing a certain type of clothing based on your browsing behaviour on our Services.
USE OF PERSONAL INFORMATION
We may use personal information about you for various purposes, including to:
Provide, maintain and improve our Services, including to facilitate and improve your in-store and online shopping experiences;
Deliver the products and Services you request, or that are reasonably anticipated within the context of our ongoing business relationship, complete transactions, perform our contractual obligations and send you related information, including confirmations and receipts;
Process your orders, payments and account adjustments and initiate, render, bill and collect payment for our products and Services;
Conduct internal research and development and make business decisions about current and future product and service offerings;
Respond to your comments, questions and requests and provide customer service;
Communicate with you about products, services, offers, promotions, rewards and events and provide news and information we think will be of interest to you (for information about how to manage these communications, please see "Your Choices" below);
Manage your online account(s) and send you technical notices, updates, security alerts and support and administrative messages;
Personalize your online experience and provide advertisements, content or features that match your profile and interests;
Monitor and analyse trends, usage and activities;
Process and deliver contest, promotion and sweepstakes entries and rewards;
Detect, protect against and prevent security incidents and illegal or unauthorized activities, investigate complaints and claims and provide other security protections, such as identity verification;
Protect users of our Services from fraudulent, malicious, deceptive, abusive or unlawful activities of others;
Debug and repair errors in our products and Services and other activities to maintain and improve the quality and safety of our products and Services;
Cooperate with law enforcement and protect the rights (including free speech), interests, safety or property of REVRUNNERS or our customers, service providers and other third parties;
Comply with and enforce applicable legal and regulatory obligations and respond to governmental requests;
Enforce our policies, terms and conditions or other agreements;
Defend against or pursue claims, disputes or litigation – in court or elsewhere;
Provide you the benefits of our loyalty program if you are a member of our loyalty program; and carry out any other purpose directly related to the purpose readily apparent to you or described to you at the time the personal information was originally collected.
SHARING OF PERSONAL INFORMATION
Where disclosure of personal information is necessary to satisfy the purpose, or a directly related purpose, for which the personal information was collected, we may share personal information about you as follows:
With vendors, consultants, contractors and other service providers who access personal information to carry out work on our behalf and improve the products and services they provide to us (e.g., companies that assist us with web hosting, shipping and delivery, payment processing, fraud prevention, customer service, analytics, marketing and advertising);
In response to a request for personal information if we believe disclosure is in accordance with any applicable law, regulation or legal process or as otherwise required by any applicable law, rule or regulation;
If we believe your actions are inconsistent with our user agreements or policies or to protect the rights, property and safety of us or any third party;
In connection with, or during negotiations of, any merger, sale of company assets, financing or transfer of all or a portion of our business to another company, provided that such recipient has a legitimate right to such information, is under a duty of confidentiality to us and has undertaken to keep such information confidential;
With our current and future parents, affiliates, subsidiaries and other companies under common control and ownership;
With our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests;
By publicly posting, at our discretion, your product review or other user content if you provide one;
With your consent or at your direction; and
With third parties to serve advertisements on our behalf across the Internet and to provide analytics services. For more information on this type of sharing, see the “Advertising and Analytics” section below.
We allow our e-commerce partner (Shopify) to directly collect personal information from you for the purposes of facilitating ordering and shipping internationally. This information collected by this e-commerce partner will be treated in accordance with their privacy policy.
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
ADVERTISING AND ANALYTICS
We engage third parties to serve advertisements on our behalf across the Internet and to provide analytics services. These entities may use cookies, web beacons and other technologies to collect personal information about your use of our websites, such as your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information.
This personal information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our websites and other websites and better understand your online activity. To learn more about these advertising practices or to opt out of this type of advertising, you can visit www.networkadvertising.org or www.aboutads.info/choices/.
You may also opt out of receiving targeted advertising by visiting YOUR CHOICES. Please note that you need to renew this choice on each device and browser you use to access our Services.
We may also work with third parties (such as Facebook and Instagram) to serve ads to you as part of a customized campaign on their platforms. If you prefer not to see customized ads from us, you can usually opt out by changing your account settings or preferences on such platforms.
DATA RETENTION
Our retention periods for personal information are based on business needs and legal requirements. We retain personal information for as long as is necessary for the processing purpose(s) for which the personal information was collected and any other permissible, related purpose, and as permitted or required by the applicable laws. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired.
License
Unless otherwise stated, REVRUNNERS Australia PTY LTD and/or its licensors own the intellectual property rights for all material on https://revrunners.com.au/. All intellectual property rights are reserved. You may view and/or print pages from https://revrunners.com.au/ for your own personal use subject to restrictions set in these terms and conditions.
You must not:
Republish material from https://revrunners.com.au/
Sell, rent or sub-license material from https://revrunners.com.au/
Reproduce, duplicate or copy material from https://revrunners.com.au/
Redistribute content from https://revrunners.com.au/ (unless the content is specifically made for redistribution).
User Comments
This Agreement shall begin on the date hereof.
Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material, and data ('Comments') in areas of the website.
REVRUNNERS Australia PTY LTD does not screen, edit, publish or review Comments prior to their appearance on the website and Comments do not reflect the views or opinions of REVRUNNERS, its agents, or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion. To the extent permitted by applicable laws REVRUNNERS shall not be responsible or liable for the Comments or for any loss cost, liability, damages, or expenses caused and or suffered because of any use of and/or posting of and/or appearance of the Comments on this website.
REVRUNNERS reserves the right to monitor all Comments and to remove any Comments which it considers in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or other proprietary right of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant to [Your Company Name] a non-exclusive royalty-free license to use, reproduce, edit, and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:
limit or exclude our or your liability for death or personal injury resulting from negligence;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Australia and you irrevocably submit to the exclusive jurisdiction of the courts in that State of New South Wales.
